Who we are
MyAddi is run by MyAddi Ltd, company number 17148501, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. We are the controller of the personal data described here. Contact us at support@myaddi.com.
What we collect
- Account details: your name, email address, and whether you use MyAddi for yourself, a child or someone you care for.
- Health information you enter: conditions, medicines and dose times, what you log (doses, symptoms, mood, energy, sleep), your stress dosing plan, emergency kit, blood test results, appointments and trips.
- Emergency details: emergency contacts, critical notes, where your kit is kept and, if you add them, date of birth, address and allergies.
- Community: posts, comments and anything you choose to share from your log.
- Device information: a notification token so we can send you notifications, and basic app and usage data.
- Location: only during Save My Life, only if you allow it, to share where you are with your Care Circle.
Apple Health and Health Connect
If you connect them, MyAddi reads steps, active energy, distance, heart rate, resting heart rate and sleep. We only read; we never write to Apple Health or Health Connect. This data is shown in the app on your phone. It is only saved to your MyAddi account if you choose to use it, for example when last night’s sleep fills in your morning check-in.
We don’t use data from Apple Health or Health Connect for advertising, we don’t sell it, and we don’t use it to train AI models. MyAddi’s use of information received from Health Connect adheres to the Health Connect Permissions policy, including the Limited Use requirements. You can remove access at any time in the Health app or in Health Connect.
How we use your data
- To run the app: your log, reminders, reports and emergency features.
- To send the notifications and emails you’ve asked for. You can unsubscribe from emails at any time.
- To make Smart insights: a summary of your recent log is sent to our AI provider to write short, general notes about your own patterns. Smart insights never suggest doses.
- To keep MyAddi safe, fix problems and improve it.
Because this is health data, we rely on your explicit consent to process it. You can withdraw consent by disconnecting a feature or deleting your account.
What others can see
- Your emergency link and NFC card show the emergency details you choose to anyone who opens or scans them.
- The lock-screen emergency card shows your condition, emergency medication, kit and contact on your locked phone, if you add it.
- Your Care Circle sees what you’ve agreed to share with them.
- Community members see your posts under the name you choose. A shared day is a copy: it doesn’t include exact times, and deleting the post removes it.
Services we use
We use these providers to run MyAddi. They process data only on our instructions.
- Supabase: database, sign-in and file storage.
- Vercel: hosting for this website.
- Resend and UniOne: sending emails.
- Apple Push Notification service and Firebase Cloud Messaging: delivering notifications.
- OpenAI: writing Smart insights from a summary of your log.
- Apple App Store and Google Play: subscriptions and payments.
Some providers process data outside the UK. Where they do, we use safeguards recognised under UK data protection law, such as the International Data Transfer Agreement.
Keeping and deleting data
We keep your data while you have an account. You can delete your account at any time in the app or on this website, and we delete your data from our systems.
Cookies and website visits
We count visits to this website on our own server, without cookies: which pages are viewed, which site sent you here, and a daily visitor count made from a code that changes every day, so no one can be followed from one day to the next or identified.
We use essential cookies to keep the site secure and analytics cookies to understand how the site is used. You can control cookies via your browser settings. See the cookie banner for consent options.
Your rights
Under UK and EU data protection law you can ask to see, correct, export or delete your data, and object to or restrict how we use it. Contact us at support@myaddi.com. If you’re not happy with our answer, you can complain to the Information Commissioner’s Office (ico.org.uk).